PRIVACY POLICY
Effective Date: 16 June 2025
NAMRA MEDICAL TOURISM Pvt Ltd (“NAMRA”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Identity Data: Full name, date of birth, gender, nationality
- Contact Data: Email address, phone number, postal address
- Health and Medical Data: Medical history, treatment requirements, medical records (only as provided by you or your authorized representative)
- Travel Data: Passport details, visa information, travel dates, and accommodation preferences
- Technical Data: IP address, browser type, device information, and site usage behavior
We only collect information necessary for the purpose of providing our services and enhancing your experience.
2. How We Use Your Information
We use your data for the following purposes:
- To assess and match you with appropriate healthcare or wellness providers
- To coordinate medical and travel arrangements
- To communicate with you about appointments, services, or updates
- To improve our services and website functionality
- To comply with legal obligations
3. Legal Basis for Processing
We process your personal data based on:
- Consent: Given by you when submitting your information
- Contractual necessity: To fulfill our obligations as a medical tourism facilitator
- Legal obligations: Where required by applicable laws
- Legitimate interest: To improve services and ensure safety/security
4. Information Sharing
We may share your information with:
- Hospitals, clinics, doctors, and wellness providers for treatment planning
- Travel and accommodation service providers for logistical support
- Our staff and partner agents on a need-to-know basis
- Legal or regulatory authorities where required by law
We do not sell or lease your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to safeguard your data, including:
- Secure servers and encrypted storage
- Role-based access controls
- Staff training and confidentiality agreements
Despite our best efforts, no system is 100% secure. We cannot guarantee the security of your data during transmission.
6. Data Retention
We retain your personal data only for as long as needed to:
- Provide you with services
- Comply with legal and regulatory requirements
- Resolve disputes or enforce agreements
7. Your Rights
Subject to applicable laws, you have the right to:
- Access and review your personal data
- Correct inaccurate or outdated information
- Withdraw consent at any time (may limit our ability to provide services)
- Request deletion of your personal data, where feasible
To exercise your rights, email us at: info@namramedicaltourism.com
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal data.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under the age of 18 without parental consent.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Continued use of the Site after changes implies acceptance of the revised policy.
11. Contact Information
For questions about this Privacy Policy or to make a request:
NAMRA MEDICAL TOURISM Pvt Ltd
Email: info@namramedicaltourism.com
Address: 3/14 TARDEO AC MARKET BLDG,TARDEO ROAD,Mumbai,Mumbai,Maharashtra,India,400034
BY USING OUR WEBSITE OR SERVICES, YOU CONSENT TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.