TERMS AND CONDITIONS Effective Date: 16 June 2025

Welcome to the website of NAMRA MEDICAL TOURISM Pvt Ltd (“NAMRA”, “we”, “us”, or “our”). By accessing, browsing, or using this website (the “Site”) or engaging our services, you (the “User”, “you”) acknowledge that you have read, understood, and agreed to be bound by the following Terms and Conditions. If you do not agree with these Terms, please do not use our Site or services.

---

1. Nature of Our Services

NAMRA MEDICAL TOURISM Pvt Ltd is a medical tourism facilitator and coordinator, not a healthcare provider. We connect users with medical and wellness service providers, including hospitals, clinics, doctors, and travel-related service vendors. All medical consultations, treatments, diagnoses, and procedures are conducted by third-party licensed medical professionals.

We do not provide medical advice, treatment, or diagnosis.

---

2. Medical Disclaimer

All content on our website is for informational purposes only and does not constitute medical advice. You should always consult a qualified healthcare provider before undergoing any medical treatment. NAMRA is not liable for any decisions made based on the information provided on the Site or through our services.

---

3. User Eligibility and Responsibilities

By using our Site and services, you confirm that:

• You are at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.
• You will provide accurate, complete, and current personal and medical information.
• You are responsible for all decisions related to healthcare providers, treatment options, and travel.
• You understand that all final medical decisions and services rest solely with the chosen third-party provider.

---

4. Third-Party Providers

NAMRA may recommend or facilitate contact with third-party providers, but does not endorse or guarantee their quality, credentials, or performance. We are not liable for any services, negligence, malpractice, or outcomes resulting from their involvement.

---

5. Travel and Logistics

NAMRA may assist in arranging travel, visas, accommodations, translators, or local transportation through third-party vendors. However:

• All travel is undertaken at your own risk.
• NAMRA is not responsible for delays, cancellations, lost luggage, or visa denials.
• You are responsible for ensuring your passport, visas, and vaccinations are in order.

---

6. Fees and Payments

• NAMRA may charge service fees for coordination and facilitation.
• Medical, surgical, wellness, or other treatment-related charges must be paid directly to the provider, unless otherwise agreed in writing.
• All payments must be made in full before the scheduled treatment or service.
• NAMRA is not responsible for refund policies of third-party providers.

---

7. Cancellation and Refunds

Refunds (if any) are subject to the policies of the hospitals, hotels, and service providers. NAMRA may charge a non-refundable coordination fee. You are encouraged to read all cancellation policies carefully before confirming bookings.

---

8. Insurance and Liability

• NAMRA does not provide travel, health, or medical malpractice insurance.
• We strongly advise users to obtain appropriate insurance coverage before travelling.
• NAMRA is not liable for any injury, loss, damage, medical negligence, or death arising from services provided by third parties.

---

9. Website Content and Intellectual Property

All content on the Site, including text, images, logos, graphics, design, and layout, is the property of NAMRA MEDICAL TOURISM Pvt Ltd or its licensors and is protected under copyright and trademark laws.

You may not:

• Reproduce or redistribute any content without permission
• Use any content for commercial purposes
• Frame or mirror any part of the Site without written consent

---

10. Prohibited Conduct

You agree not to:

• Use the Site for unlawful purposes
• Post or transmit any false, misleading, or harmful content
• Violate any applicable laws or regulations
• Attempt to hack, damage, or interfere with the Site

---

11. Privacy

We value your privacy and protect your personal data in accordance with our Privacy Policy. By using our Site or services, you consent to the collection, processing, and use of your data as described.

---

12. Modifications to the Terms

NAMRA MEDICAL TOURISM Pvt Ltd reserves the right to update or revise these Terms & Conditions at any time. Updates will be posted on the Site, and continued use of the Site constitutes acceptance of the revised terms.

---

13. Limitation of Liability

To the fullest extent permitted by law, NAMRA MEDICAL TOURISM Pvt Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use the Site or services
• Errors or omissions in content
• Third-party service failures or negligence

---

14. Indemnification

You agree to indemnify and hold harmless NAMRA MEDICAL TOURISM Pvt Ltd and its affiliates, officers, and employees from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the Site or breach of these Terms.

---

15. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Mumbai, India.

---

16. Contact Information

If you have questions about these Terms & Conditions, please contact us at:

NAMRA MEDICAL TOURISM Pvt Ltd
 Email: info@namramedicaltourism.com
 Phone: XXXXXXXXXXXXXXXXXX
 Address: 3/14 TARDEO AC MARKET BLDG,TARDEO ROAD,Mumbai,Mumbai,Maharashtra,India,400034

---

BY USING THIS SITE OR OUR SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.